A system is not meant to be a document that sits on a shelf, it’s your processes to ensure your business undertakes work in a consistent way, meets your requirements and achieve your objectives.
So you need to train your staff and ensure they are aware of system requirements and their responsibilities with regard to the system.
Say what you do and do what you say, well this can only be achieved by rolling out your system in a way that ensures people are aware of the system and their responsibilities. This is done by inductions, training, workshops and ongoing direct management.There is also a requirement in ISO systems and work health and safety legislation to consult with workers and provide avenues for workers to participate in the development of systems; apart from meeting your external requirements this provides an opportunity for staff to provide valuable feedback and improve processes. We help you to roll out systems and develop.
In any organisation there are typically 4 types of roles involved in management of the system - Top Management, Managers, Management Representative and Workers. We ensure each group is aware of their specific obligations with regard to your systems.
Provide leadership over the system, set and review objectives, determine policy, review the results of audits and incidents.
Ensure workers meet requirements, train employees, provide day to day leadership, roll out systems and processes to achieve objectives, ensure changes to systems are understood and implemented.
Takes accountability for the system and ensures it meets external requirements, reports on system performance to top management, undertakes or oversees key system processes such as internal audit, corrective action and management review.
Responsible to follow processes, take reasonable care and follow reasonable instructions, not put yourself or workmates at risk, undertake training when directed to.
We roll out programs for each of these roles to ensure they are aware of their obligations. This may involve train the trainer processes for larger organisations or organisations with staff dispersed to many locations, or it may involve face to face role specific workshops.
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